Return & Refund

Thank you for shopping with TheElegant.Store – Your Trust Is Our Earning!
We want you to feel confident every time you order with us. This page explains how returns, refunds, and exchanges work for your online purchases.

• You can request a return within 30 days of receiving your order.
• Items must be:
  • Unused and unwashed.
  • In the same condition you received them.
  • In the original packaging (including tags, labels, and any accessories that came with the product).

If an item shows signs of wear, damage, stains, or strong odors, we may not be able to accept your return.

To start a return, please contact our support team:

• Email to info@theelegant.store
• Include:
  • Your order number.
  • The item(s) you want to return.
  • The reason for your return.
  • Photos (if the item is damaged, defective, or incorrect).

Our team will confirm your return eligibility and provide any additional return instructions if needed.

Once your returned item has been received, we will inspect it and notify you by email.

For eligible returns under our voluntary 30-day return policy, approved refunds are processed to the original payment method within 5 business days after inspection.

Please note that your bank, card issuer, or payment provider may require additional time to display the refund after we have processed it.

Statutory Withdrawal Rights

Where statutory German or European Union withdrawal rights apply, refunds will be handled in accordance with applicable consumer law.

For a valid statutory withdrawal, payments will be reimbursed within the applicable statutory period. Where required by law, this includes the cost of our least expensive standard delivery method.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have returned them, where permitted by law.

Eligible physical product returns should be sent to:

TheElegant.Store
Hafiz Saqib Javed
Pöllatstr. 6
81539 München
Germany

Please contact us at info@theelegant.store before sending your return so that we can confirm eligibility and provide any required return instructions.

For voluntary change-of-mind returns under our additional 30-day return policy, customers are responsible for the direct cost of returning the item unless otherwise stated.

For damaged, defective, or incorrect products, please contact us before returning the item. Where the issue is our responsibility, we will provide an appropriate replacement, refund, or return solution without additional cost to you.

Nothing in this voluntary return policy limits your statutory consumer rights.

We’re happy to help if there’s a problem with your order. You can request an exchange if:

• Your item arrives damaged or defective, or
• You received the wrong product, size, or design.

For quality, hygiene, and licensing reasons, some products cannot be returned or refunded, except where they arrive damaged or defective:

• Digital downloadable products.
• Certain personalized or custom items (e.g., products with custom names, messages, or designs).
• Items that are used, washed, or not in their original condition/packaging.
• Items Returned Without Authorization.
  • Please do not send your purchase back without first contacting us.
  • Returns sent without prior communication may be rejected.

If you’re unsure whether your item is eligible for return, please contact us before placing your order or before sending anything back.