Shipping Policy
This shipping policy outlines our shipping practices and procedures to keep our customers informed about their orders. By ensuring transparency, we aim to provide the best shopping experience.
Shipping Options
We offer a variety of shipping options to meet your needs:
- Standard Shipping: Delivery typically within 8-12 business days.
- Expedited Shipping: Delivery within 3-5 business days, available at an additional cost.
- International Shipping: Available for select countries, delivery time varies by destination.
Order Processing Time
- Orders are typically processed within 3-5 business days.
- Business days exclude weekends and public holidays.
- Orders placed after 2 PM EST will be processed the next business day.
Shipping Rates
- Standard Shipping: $7.99 or free for orders over $50.
- Expedited Shipping: $11.99.
- International Shipping: Rates vary based on the destination and will be calculated at checkout.
Shipment Tracking
- Once your order ships, you will receive an email with tracking information.
Delays and Lost Packages
Occasionally, delays may occur due to unforeseen circumstances. In case of significant delays (more than 10 business days), please reach out to our customer service team.
- If your package is lost, please report it to us within 30 days of the expected delivery date. We will assist in resolving the issue with the shipping carrier.
Returns and Refunds
Our return policy is outlined in our Returns Policy. In summary:
- Items can be returned within 30 days of receipt.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Customs and Import Taxes
For international orders, the recipient is responsible for any customs fees or import taxes that may apply. We recommend checking your local country’s regulations before placing an order.
Contact Information
For any questions regarding our shipping policies, please contact us:
- Email: info@theelegant.store
Changes to Our Shipping Policy
We may update this shipping policy periodically. Customers will be notified of any significant changes via email.