TheElegant.Store Shipping Policy – Delivery, Costs & Tracking

This Shipping Policy explains how TheElegant.Store handles order processing, delivery times, shipping costs, tracking, and customs.
Our goal is to make shipping simple, transparent, and reliable so you always know what to expect after you place an order.

Where We Ship

We currently ship physical products to Germany and selected international destinations.

Shipping availability and the applicable shipping charge for your delivery address are displayed during checkout before payment.

For orders delivered within Germany:

  • Processing time: typically 6–9 business days before dispatch
  • Standard delivery: typically 8–12 business days after dispatch
  • Expedited delivery: typically 5–7 business days after dispatch, where available

International shipping availability, delivery estimates, and shipping costs vary by destination and are displayed during checkout.

If delivery is not available to your destination, checkout will notify you before payment.

Order Processing Time

To keep quality high, most products are created on demand once you place your order.

  • Processing time: typically 6-9 business days before dispatch
  • Business days: Monday–Friday, excluding public holidays
  • Orders placed after 2:00 PM (local store time) are treated as received on the next business day

You’ll receive an order confirmation email as soon as your order is placed, and another email when your order ships.

Shipping Options & Estimated Delivery Times

We offer several shipping methods so you can choose what works best for you:

  • Standard Shipping
    • Typical delivery: 8–12 business days after dispatch
  • Expedited Shipping
    • Typical delivery: 5-7 business days after dispatch (where available)
  • International Shipping
    • Available for select countries
    • Delivery time varies by destination and will be shown at checkout

Please note: these are estimated delivery windows. Busy seasons, customs, weather, or carrier delays can occasionally add extra days.

Shipment Tracking

As soon as your order ships, we’ll email you a shipping confirmation with:

  • Carrier information (where applicable)
  • Your tracking number
  • A link to follow your parcel’s journey

You can also log into My Account to see your order status and tracking details.

Delivery Delays & Lost Packages

We work closely with our shipping partners, but occasional delays can happen due to:

  • Weather conditions
  • Carrier backlogs
  • Customs inspections (for international orders)
  • Incorrect or incomplete shipping addresses

If your order is delayed by more than 10 business days beyond the estimated delivery window, please contact us so we can investigate with the carrier.

If you believe your package is lost:

  • Please contact us within 30 days of the expected delivery date
  • We’ll open an inquiry with the carrier and help find a solution, which may include a replacement or refund according to our policies